The Department of Public Works and Department of Public Utilities provides several essential services to the residents and businesses of Dundee and is the Town’s largest departments. The Public Works and Public Utilities Departments is composed of seven (7) divisions: Parks, Recreation, Streets, Facilities, Water, Sewer, and Stormwater. They also oversee the infrastructure projects implemented to enhance the quality of life in the Town. The Town has a public water supply system with improvements made over the years to provide for development that has occurred, especially along US Highway 27. The daily consumption of water now averages about 450,000 gallons per day.
The Dundee Town Commission recently approved expanding the existing wastewater treatment plant to promote growth east of the downtown core area. The Public Utility Department is highly involved in expanding the coverage of the Town with a collection system that can provide wastewater disposal for most of the commercial and public facility properties in the Town. With funding assistance from the United States Department of Agriculture, a collection system construction project was completed in 2002 which provided two pump stations and several thousand feet of force main to remove sewage from the SW area of Dundee, including the area near the intersection of Main and Center Streets. From these facilities, gravity sewer extensions and connections will result in a diversion of wastewater to the Town’s plant that has for many years been pumped out of Town by the Utility Department of Polk County. Many other commercial properties are expected to be able to connect to the same sanitary sewer facility.
The Public Works and Utility Departments provide many services to the Town’s residents in addition to water and sewer service. The usual street and storm-water facility maintenance is provided. The extensive public land held by the Town as a result of all the lakes and the area immediately around the lakes, being designated as public lands in the original platting of the Town, is regularly mowed and provided with landscape maintenance to enhance its use as parkland. The solid waste generated within the Town is covered by the Town Sanitation Department.
FOR WATER UTILITY DISRUPTION PLEASE CONTACT:
During Office Hours: (863) 438-8330 Option 1
For Office Hours, please contact our Emergency On-Call #: (863) 439-7966
Utilities Application/Disconnection
You can view and download Utilities Application. Please fill the application out and bring it to the Dundee Town Hall along with the following items: a SIGNED warranty deed or copy of the lease/rental agreement, picture identification (valid State issued ID, Driver’s License or Passport Only) and deposit ($100 inside/$125 outside Town limits).
DOWNLOAD FORM: Utility Application
DOWNLOAD FORM: Utilities Address Disconnect Form
DOWNLOAD FORM: UTILITY CHANGE OF ADDRESS FORM 2020
TO SUBMIT A UTILITY APPLICATION, FORMS, OR COMMUNICATION PLEASE SEND TO OUR BILLING AND UTILITY CLERKS AT:
Sameka at SCox@TownofDundee.com, AND Jessica at JGonzalez@TownofDundee.com
CONTACT BILLING CUSTOMER SERVICE: (863) 438-8330, OPTION 1
WATERING SCHEDULE & RESTRICTIONS
Modified Phase 3 Extreme Water Shortage Restrictions
Southwest Florida Water Management District’s (District) Governing Board to declare a Modified Phase III “Extreme” Water Shortage due to ongoing drought conditions. All Residents including those on private wells are to follow one-day-per-week watering restrictions with new hours effective are effective from April 3, 2026, through July 1, 2026.
Beginning April 3rd, water hours are reduced to Before 4 a.m. or After 8 p.m. Watering days are as follows: Even addresses can water on Tuesdays and Odd addresses can water on Thursdays. Properties less than one (1) acre in size may only use one of these windows. Properties over one (1) acre may only water before 4am or after 8pm.
Let’s all do our part to protect our water supply! See additional information below!
The Town of Dundee Watering Schedule & Restrictions
Lawn & Landscape Irrigation
- No watering from 4am – 8pm
Potable Irrigation Schedule
(Irrigation Schedule is determined by your address, regardless of water source)
| If Your Address is | Watering Days |
|---|---|
| Even Address | Tuesday |
| Odd Address | Thursdays |
For more information and details on watering schedules & restrictions please visit Dundee Water Schedule Code
Public Utilities Administration & Staff
Public Utilities Director: Tracy Mercer
E-mail: TMercer@TownofDundee.com
Phone: 863-438-8330 ext. 242
Utility Billing Supervisor
Staff: Shawanda Concepcion
E-mail: SConcepcion@TownofDundee.com
Office Phone: 863-438-8330 ext. 221
Billing & Utilities Clerks
Staff: Sameka Cox
E-mail: SCox@TownofDundee.com
Office Phone: 863-438-8330 ext. 226
Staff: Jessica Gonzalez
E-mail: JGonzalez@TownofDundee.com
Office Phone: 863-438-8330 ext. 236
Public Works Administration
Public Works Director: Johnathon Vice
E-mail: JVice@TownofDundee.com
Phone: 863-514-6636
Yard Waste Services
In an effort to make life a little easier for our residents the Town of Dundee will be collecting residential Yard Waste on Wednesdays. This change will not affect your regularly scheduled garbage pickups on Monday or Thursday, depending on your location( TrashMap ).
If you have any questions please feel free to call 863-438-8330, Option 1
Automatic Debit Option for Utility Customers
AUTOMATIC DEBIT AUTHORIZATION FORMUtility customers have the option to pay their utility bills by automatic debit at no additional cost. If you are interested in enrolling, you may visit Dundee Town Hall to complete an authorization agreement form, or you can sign up online at the following link: https://wipp.edmundsgovtech.cloud/create-account?wippId=DUND. You may also download and complete the Automatic Debit Authorization Form and submit it at your convenience. Automatic Debit Authorization Form now. When returning the completed form, you must also include a voided check or bank ACH form and a copy of a valid State ID, Driver’s License or Passport. These documents are required, and automatic debit cannot be set up without them.
*Please note – If funds aren’t available for the bank draft at the time of transfer, which will be approximately the fifth of each month, then the transaction will be treated as an NSF transaction, and an NSF fees will be added to the account. Late fees still apply if the balance is not paid by the due date.
DOWNLOAD FORM: Enrollment Application in Automatic Debit for Dundee Utilities
Online Utility Payments
Pay Utilities Online Now!Utility payments made by debit or credit card are subject to a 2.95 % processing fee assessed by the payment processor.
Utility payments made by ACH (Electronic Check), Debit or Credit Card that are returned due to insufficient funds or incorrect banking information are subject to a returned payment fee, which will be applied to the billing account.
Please visit EdmundsGovPay to make your payments. Under Florida State Statute, the Town, as a Governmental Unit, has the option to partner with a third party to provide this service. Reference State Statute 215.322(b).